Trusted By Doctors & Patients Around the Country.

Return Policy for HealthPulseMed.com

At HealthPulseMed.com, we are committed to ensuring the satisfaction and well-being of our customers. Understanding the sensitive nature of our products, we have a specific return policy in place for the medicines we deliver.

Eligibility for Returns

1. Incorrect or Damaged Goods: If you receive an incorrect order or if the medicines are damaged upon arrival, you are eligible for a return or exchange. Please notify us within 24 hours of delivery with photographic evidence of the issue.
2. Unopened and Sealed: Only medicines that are unopened, unused, and have their seals intact are eligible for return. Due to health and safety regulations, we cannot accept returns of opened or used medicines.
3. Return Period: Returns must be initiated within 7 days of the delivery date.

Process for Returns

• Notification: To initiate a return, please contact our customer service team via email or phone with your order details and the reason for return.
• Approval: Our team will review your return request. If approved, we will provide instructions for returning the products.
• Shipping: You will be responsible for safely packaging and shipping the returned items to our specified address. We recommend using a trackable shipping service.
• Inspection: Upon receiving the return, our team will inspect the items. If they meet our return criteria, we will process your refund or exchange.
• Refund: Refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer’s policies.

Exceptions

• Prescription Medicines: Due to legal restrictions, prescription medicines are not eligible for return once they have been dispatched.
• Special Orders: Products that are specially ordered on request cannot be returned unless they arrive damaged or incorrect.

Customer Responsibility

• It is the customer’s responsibility to ensure that the order is correct before using the medicines. Always check the medicine’s name, dosage, and expiry date.

Contact Information

For any queries or to initiate a return, please contact our customer support at support@healthpulsemed.com